Technical Support
We're here to help you get the most out of your MELU experience.
🛠️ Getting Help
If you're experiencing issues with MELU or need assistance with the app, our support team is ready to help. We provide personalized support to ensure you have the best possible experience with our premium entertainment platform.
Phone Support
Speak directly with our technical support team for immediate assistance.
Email Support
Send us detailed information about your issue and we'll respond quickly.
📅 Support Hours
Monday - Friday: 9:00 AM - 6:00 PM (CST)
Weekend: Limited support available
Response times may vary during peak periods
🔧 Common Issues
Before contacting support, you might want to try these basic troubleshooting steps:
- App Performance: Restart the app and ensure you have the latest version
- Content Loading: Check your internet connection and restart the app
- Account Issues: Sign out and sign back into your account
- App Crashes: Restart your device and update to the latest iOS version
- Sync Issues: Ensure you're signed in and have a stable internet connection
📋 When Contacting Support
To help us assist you more effectively, please provide:
- Your device model and iOS version
- MELU app version (found in Settings)
- Detailed description of the issue
- Steps you've already tried to resolve the problem
- Screenshots or error messages (if applicable)
- Your User ID (if account-related)
📱 Need to Download MELU?
Get the latest version of MELU from the App Store for the best experience.
Download from App StoreRequires iOS 14.0 or later. Compatible with iPhone and iPad.
🚀 App Updates
We regularly update MELU with new features and improvements. Make sure to:
- Enable automatic updates in your App Store settings
- Check for updates manually if you experience issues
- Review update notes for new features and bug fixes
- Restart the app after major updates